If you're tasked with purchasing clothing and uniforms for your department or organization then chances are you've done some deep digging on this subject. Along with your regular duties it can be a daunting task we know.
Uniform sourcing is "out of this world" with countless one-stop shop, great selection, great customer service, great delivery claims.
But the reality is some of the most popular brands in the market today come with delivery challenges. What really stood out for us representing other lines was having our hands completely tied, making us the sales reps who cannot back the promises and guarantees. Well not anymore!
Harsh reality for some, have you ever received uniforms that sometimes fit but other times don't? We know for a fact we put down for a 34" inseam and a 36" waist just to hear the firefighter received "flood pants".
What about that time when the fly in your pants broke or the zipper in your coat got stuck and you couldn't stay done up on that blistery cold day?
Has there ever been a time where you ordered in May and were told delivery will be June yet it's September and the shipment still has not arrived?
Have you ever been so fed up you just want to return the whole lot and start again? Heard this a few times when selling other brands, but that's not the case anymore!
Considering all that can go array with a uniform order, quality product matters and customer service excellence stacks right up there too.
QUALITY ASSURANCE PROCESS: Our staff follow a Quality Assurance process for every order that runs through our warehouse. Upon receiving product in from our suppliers, all items are inspected and any product not complying with our internal audit process or deemed as defective will be replaced in an expedient manner as to not delay the order.
We have plenty of real-world experience and know the ins and outs of the public safety uniform business.
100% TOTAL SATISFACTION GUARANTEE: Quality customer service is our key ingredient and the reason we have been in operation for 130 years. We love what we do, and we want you to love what we do also. Our Total Satisfaction Guarantee is our commitment that if your product or service isn’t right, we will make it right guaranteed. If for any reason you are not satisfied with your order, we will replace or refund at our cost.